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FAQ


Q: Do the animals light up?

A: Yes, our precision drawn animals do light-up. The thumbprint, battery, and animal all light-up with a blue background. Our animal engravings are extremely accurate and won't break when pressure is against the engraving.

Q: What is your return policy like?

A: We want you guys feeling satisfied and trusted when you buy from us so that is why we provide 100% Lifetime Guaranteed returns, refunds, and replacements. Just send us an email to returns@phenomlighters.com with your reason for a return and we can decide if you want your money back or a brand-new one. We don't repair because we believe that you deserve a brand-new lighter of your choice even if the repairs are minor. 

Q: Why is your shipping free?

A: Our shipping rates are free because our shipping can take up to 12-20 days in the United States and up to 30 for the rest of the world. Our Shipping takes so long because the moment we get your order, we go straight to work on your lighter. Making our extremely accurate engravings and beautiful designs take us between 3-5 days to make. Also, we receive a large number of orders everyday so getting all your orders out backs up our shipping times. But we will get your Phenom Lighter out to you as quick as we can work!

Q: Are there any extra costs?

A: NO WAY! We don't add any extra costs at all from the prices you see. You pay what you see. We handle Shipping and Handling for you at no additional cost and all taxes are left out from your cart and checkout,

Q: What colors and designs do you guys provide?

A: We provide 6 different colors for every individual animal. Choose between Black, Blue, Chrome, Gold, Multi-Color, or Matte-Black for your color scheme and then choose between a Tiger, Wolf, or Dragon for your precision-engraved animal.